Designing for dynamic task allocation
Dongen, K. van
Maanen, P.P. van
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Future platforms are envisioned in which human-machine teams are able to share and trade tasks as demands in situations change. It seems that human-machine coordination has not received the attention it deserves by past and present approaches to task allocation. In this paper a simple way to make coordination requirements explicit is proposed and for dynamic task allocation a dual-route approach is suggested. Advantages of adaptable automation, in which the human adjusts the way tasks are divided and shared, are complemented with those of adaptive automation, in which the machine allocates tasks. To be able to support design for dynamic task allocation, a theory about task allocation decision making by means of modeling of trust is proposed. It is suggested that dynamic task allocation is improved when information about situational abilities of agents is provided and the cost of observing and re-directing agents is reduced.