Abstract
In this paper optimal outpatient appointment scheduling is studied. A local search procedure is derived that converges to the optimal schedule with a weighted average of expected waiting times of patients, idle time of the doctor and tardiness (lateness) as objective. No-shows are allowed to happen. For certain combinations of parameters the well-known Bailey-Welch rule is found to be the optimal appointment schedule. © Springer Science+Business Media, LLC 2007.
Original language | English |
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Pages (from-to) | 217-229 |
Journal | Health Care Management Science |
Volume | 10 |
DOIs | |
Publication status | Published - 2007 |